Deepen Fan Engagement with AI Chat
Put AI to work for your team
Engage with fans across their entire journey – from brand awareness to lead nurturing, and ticket purchasing to venue logistics. Our all-in-one platform powers authentic consumer engagement to deliver profitable fan interactions.
Defining the Future of Fan Engagement
The ON platform enables teams and leagues to streamline customer service, generate new revenue streams, and collect richer fan data in a single solution.
Drive Profitability
Achieve strong business results through ticket, merchandise and sponsorship sales opportunities
Get Actionable Data
Unlock rich, actionable data on user behavior, purchase patterns, and user sentiment to deepen customer understanding and segmentation
Save Time & Money
Minimal resources from your team needed to develop your brand’s chat experience–we’ll do all the heavy lifting
Unlocking Revenue & Optimizing Resources for the World’s Best Teams
To build on their first-rate fan experience, a top-tier American sports franchise wanted to find ways to optimize their customer service operations. As their fan base continued to grow, they looked to uncover revenue opportunities.
With ON, they implemented a digital fan experience to engage fans, drive profitability, and save time and money.
10X CTR VS INDUSTRY AVERAGE
Web content shared in bot contributes to a significant increase in traffic to strategic team web properties
95% OPERATIONAL EFFICIENCY
95% of inquiries resolved instantly by AI chat without the need for staff intervention
69% REVENUE IMPACT
Nearly 70% of questions asked are revenue-influencing, leading to new ticketing, retail, and other revenue opportunities
40% TICKETING CTR
Chat drives a far above average click-through rate to ticket links for purchase consideration and conversions